November 16th, 2020:
To our valued clients,
Prairie Animal Health Centre remains committed to the health of our patients, clients, and staff during the COVID-19 pandemic. We are taking recommendations from Health Canada seriously and want to ensure that we are able to continue to provide high quality care to the best of our ability.
To protect our staff and other clients we ask that all clients who have traveled internationally in the past 14 days, have cold/flu like symptoms or that have been in contact with someone who has tested positive for COVID-19 to reschedule their elective procedures (e.g. vaccination appointments, spays and neuters). For sick pets needing medical appointments we ask that international travelers have someone else attend the appointment or arrange for a drop off appointment. For clients requesting home visits and farm calls you need to declare if you are in self-isolation.
Appointments: All clients coming for appointments are asked to wait with their pet in the car and notify us of their arrival via text or phone call- please include your name, your pet's name, your vehicle color and vehicle model. We have two options available: Curbside appointment- a staff member will come out to your vehicle and get your pet; we ask you remain on site until we notify you pet’s appointment is completed. Attended appointment- a staff member will come out to your vehicle to let you know a room is cleaned and ready for you. One family member can attend the appointment as long as you are wearing a mask as we can not social distance in our exam rooms.
Surgeries and Dentals: We will no longer being doing in person surgical pre-anesthesia paperwork. You can fill out the forms on our website (prairieanimalhealthcentre.com) or choose to do it over the phone.
Retail: Please wear a mask to come in to our retail area. To help our clients practice social distancing, please note: we do take refill orders for both pet food and prescriptions over the phone, via our Pet Desk App, or through our website (prairieanimalhealthcentre.com)! You can also pre-pay over the phone. Using our Pet Desk App, you will get updates the moment your order is ready for pick up, and can specify payment preference.
Right now, the risks to our pet’s health is truly unknown. Our pet's ability to be carriers and transmit the virus isn't fully known yet, although the World Health Organization suspects it is low.
Staff and Management at Prairie Animal Health Centre